SURGERY SCHEDULING COORDINATOR - GASTROENTEROLOGY CLINIC

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SURGERY SCHEDULING COORDINATOR - GASTROENTEROLOGY CLINIC

• Category: Office Support Services
• Location: Duluth, MN
• Job Schedule: FULLTIME
• Job Number: 114084

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Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

ASPIRUS ST. LUKE'S in Duluth, MN is seeking a SURGERY SCHEDULING COORDINATOR to join our GASTROENTEROLOGY CLINIC team!

Salary Range: $20.01 - $29.01 Hourly
Schedule/Hours: DAYS ONLY, 8 hours
Weekend Requirement: Generally No Weekends
FTE: FULL TIME, 1.0 FTE or 80 Hours Biweekly

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The Surgery Scheduling Coordinator, under the medical direction of the clinic physicians and the general direction of the Clinic Manager, is responsible for assisting providers in the care of patients by coordinating the patients' clinic and hospital appointments. Maintains schedule of patient appointments and procedures maintains doctors' schedules; and coordinates the doctors' requests/needs as well as the patients' requests within the clinic and with departments outside the clinic. The Surgery Scheduling Coordinator answers patient telephone calls, assists in the coverage of various inner-office positions, delegates tasks to appropriate staff and assists staff in resolving scheduling issues. Participates in quality improvement tasks, coordinates daily functions, scheduling tasks and performs clerical duties as assigned.

MINIMUM QUALIFICATIONS

• One (1) year experience as a HUC, OR one (1) year health care experience AND CHUC or CMA certification or licensed as an RN, LPN, Paramedic, EMT, RT, or other licensure recognized under CMS Meaningful Use standards.

PREFERRED QUALIFICATIONS

• Education: N/A
• Experience: HUC, Certified Medical Assistant.
• Licensure/Certification/Registration: N/A

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of medical terminology. Knowledge of basic communication skills, computerized office applications, customer relations principles, telephone answering, keyboard proficiency and organizational skills. Knowledge of quality improvement functions and processes. Ability to establish and maintain empathetic, respectful and positive customer relations behaviors and to effectively communicate with clinic Physicians, management and support staff, both on the telephone and in person. Ability to present and maintain a professional image and demeanor and to tactfully negotiate scheduling needs. Ability to prioritize, do multi-functional tasks and to complete tasks in a timely manner with close attention to details and accuracy, to work independently in an environment with interruptions. Ability to write legibly, see, hear, read, and speak English.

• READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• WRITING - Intermediate: Ability to write routine reports, correspondence, or procedures.
• SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
• MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS AND ENVIRONMENT

PHYSICAL DEMANDS

Prolonged, extensive, considerable sitting. Able to walk, bend, reach, stoop, crouch, lift objects up to twenty-five (25) pounds in weight.

• Stand - Occasionally Under 1/3 (1-2.5 hours)
• Walk - Occasionally Under 1/3 (1-2.5 hours)
• Sit - Continuously Over 2/3 (5.5 - 8 hours)
• Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 - 8 hours)
• Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)
• Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
• Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
• Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)

LIFTING REQUIREMENTS

• Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)
• Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)

WORK ENVIRONMENT

Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)

WORKING CONDITIONS

Works in a normal office environment in a Specialty Physician clinic setting. May be exposed to hazards from electrical and mechanical office equipment. Little or no exposure to unpleasant working conditions.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• Time away from work accrual.
• Retirement plans available.
• Wellness program for employees and their families.

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Aspirus St. Luke's in Duluth is a cornerstone of health care in northeastern Minnesota, offering a wide range of medical specialties and advanced care services. With a history dating back to 1881, this downtown Duluth hospital has grown into a comprehensive medical center with a strong commitment to patient-centered care. The facility features a 267-bed hospital, state-of-the-art surgical and imaging technology, and a nationally recognized heart and vascular center. As part of the broader Aspirus system, St. Luke's is also known for its excellence in orthopedics, cancer care, and women's and children's health. In addition to the main hospital campus, the Duluth area includes multiple primary and specialty care clinics that serve the Twin Ports and surrounding communities. Duluth, MN

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

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